How to Block SIM Card Online in UAE? Etisalat, Du

If your SIM card is lost, you must block it immediately to prevent unauthorized use of the SIM. Both Etisalat and Du have launched an online system that allows users to temporarily suspend their SIM cards. This guide will take you through the complete process of How to block sim card in uae online and offline using different methods.

Why is it necessary to block a SIM card?

If you block a lost SIM card that was registered in your name, you can avoid the following risks.

  • Your mobile number can be protected from any misuse.
  • Your bank accounts and other services remain safe.
  • Personal information can be protected.

Most people’s mobile phones are either stolen or lost, most of which is at night. At this time, most companies’ offices are closed, but call center facilities are available. You can block both Etisalat and DU using all the methods listed below.

How to block Etisalat SIM card online

Etisalat offers its customers the easy facility of blocking SIMs through their website and mobile app. If you don’t want to call the call center, you are completely free to log in to your account and block the lost SIM.

If you are a person who has lost your mobile phone and is looking for How to block my Etisalat SIM card online, then follow the given method:

Your lost SIM card will be blocked in a few minutes using the Etisalat App.


1. Via Etisalat mobile app:

  1. Install the “My Etisalat UAE” app from the App Store or Google Play.
  2. Use your registered mobile number and password and log in to your account.
  3. Click on “SIM Cards” under “My Products & Services”.
  4. Choose the number you wish to block or cancel, then click “Block.”
  5. Confirm it

Your number will be blocked, but you can unblock it later using the same process.


1. Block SIM through customer service:

If you haven’t installed the app, you can easily block your SIM by calling Etisalat’s customer service at 101. We outline the complete method here to ensure you face no difficulties.

  • Call 101 from an Etisalat number
  • Select the “Block or Unblock SIM Card” option.
  • Please provide your security code and customer ID, which are typically requested by representatives when calling from a SIM card registered in someone else’s name.
  • After completing the verification process, the Etisalat representative will temporarily block the SIM card.

According to the Etisalat page, you can call 8006665 and can cancel your postpaid subscription or SIM card from anywhere. For more information about postpaid sim card cancelation visit Etisalat page.


How much for Etisalat duplicate SIM?

In case of loss of SIM, Etisalat charges for issuing duplicate SIM are a Total of 25 AED excl. 5% VAT. But this may vary depending on the timing, company policy, and SIM card type.


How to block DU SIM card

DU users can easily block a lost SIM online, which is free. In case of SIM blocking, various charges will have to be paid for replacement.

You have two basic options to block DU SIM cards:

  1. Via the DU app
  2. Customer service

1. Online Method: DU UAE App

For this, you must be registered with Du Portal or the app. If you have already created an account, you can install the app on any mobile phone and log in and follow the given steps:

  1. Download the DU UAE app (from Google Play or Apple Store).
  2. Open the app and log in to your account.
  3. Go to the “SIM Card” section.
  4. Select your lost SIM and click on “Block SIM Card“.
  5. Enter your security PIN and confirm.

2. Block SIM through customer service

If you don’t want to use the DU app, contact customer service:

  1. Call DU customer service number 155.
  2. Select the “Block lost or stolen SIM card” option.
  3. Provide the representative with the necessary details for your identification, such as Emirates ID number, mobile number, etc.
  4. Your lost DU SIM will be blocked shortly after following the representative’s instructions.

Blocking the Virgin Mobile SIM Card in UAE

To block a Virgin SIM, users will need to use their mobile app (Virgin Mobile App) which is available for both Android and Apple. They can block the SIM by logging into the app. Apart from this, there are some other methods that users can choose according to their wishes.

1. Block SIM via Virgin Mobile UAE app

  1. Download and install the Virgin Mobile UAE app from Google Play or Apple Store.
  2. Log in to your registered account.
  3. Go to the “Account” section.
  4. Select the “Manage SIM” option.
  5. Select your SIM number and click “Block SIM”.
  6. After security verification, your SIM will be blocked.
  7. If you want to reactivate your SIM, use the “Unblock SIM” option in the same app.

In case you cannot find your SIM, you can visit any nearby branch or store to get a duplicate SIM.

2. Block Virgin Mobile SIM through customer service

If you can’t use the app, contact Virgin Mobile customer service.

  1. Ask the representative for the “Block SIM” option.
  2. Provide the necessary details for your identification, such as:
  3. Registered mobile number
  4. 4-digit PIN or identification code
  5. Follow the representative’s instructions, and your SIM will be blocked immediately.

Important instructions regarding lost or stolen SIM in UAE

  • If your mobile phone is lost or stolen, file a report at the nearest police station immediately.
  • Get your SIM blocked without any delay to avoid any kind of fraud.
  • You may have to pay around Dh20 to Dh25 to get a new SIM from DU or Etisalat stores.

Frequently Asked Questions:

How long does it take to block a SIM?

It takes a few minutes to block through customer service or the app.

Can I reactivate a blocked SIM?

Yes, you can use the same procedure to reactivate your SIM. However, if the SIM card was blocked by calling customer support, you may need to get the SIM replaced.

Is there any fee for blocking DU, Virgin Mobile or Etisalat SIM in UAE?

There is no fee for blocking a SIM, but a fee will be charged for getting a new SIM. This facility is available to users of all three mobile operators Etisalat, DU and Virgin Mobile.

Can I block someone else’s number?

No, you can only block your registered number.

Can I block my lost SIM by calling from someone else’s number?

Yes, you can do this, but the representative will ask you some questions to confirm that you are the owner of the SIM.

PlanUAE Team
PlanUAE Team

The Planuae Team consists of experts in telecom and consumer services in the UAE. They specialize in comparing plans, uncovering the latest deals, and providing reliable guides to help UAE residents make informed decisions.

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