How to Port from du to Etisalat Prepaid Online

Complete guide to porting a number from Du to Etisalat. Learn the step-by-step procedure, required documents, and important tips. Connect to Etisalat's best plans without losing your old number.

Do you want to switch from Du to Etisalat but fear losing your old number? Don’t worry! Number porting in the UAE is very easy. Both Etisalat and Du offer network switching services to their customers without changing their numbers. You can get an MNP number by following the given steps. In this post, we will show you the step-by-step method for porting a number from Du to Etisalat so that you can keep your old number without any hassle.


Important things to know before porting a number

The prepaid users who want to know “how to port from du to etisalat prepaid online” can use the given methods. To port your DU number to Etisalat, you will need a few special things.

  • Number porting fee: This fee is usually AED 50.
  • Original Emirates ID
  • Copy of passport (If you are a tourist)
  • Verification of current Du SIM

Will your current contract, package, or balance expire after Changing the network?

  • Termination of contract: If you are in a contract with Du, you may have to pay a termination fee.
  • Pay the Advance Loan: If you have an advance balance on your DU SIM, you must pay it off immediately before applying. Otherwise, your application may be rejected, which may result in your fee being forfeited.

Can I Switch from Du to Etisalat Without Losing Your Number?

Yes, You can switch from Du to Etisalat without losing your number. You have to just contact Du, get the PAC >, and contact the Etisalat. Online method is tough, so, we will suggest you to visit the Etisalat office near you. Switch from du to Etisalat with the same number can be beneficial for prepaid users because Etisalata provides them free data and calls as a gift.


Step 1: Obtain number port permission from Du

  1. Call Du Customer Care (600 54 54) or use the My Du App.
  2. Tell them you want to port your number.
  3. Du will provide you with a Porting Authorization Code (PAC). This code is valid for 30 days.

Step 2: Apply for a new connection with Etisalat

  • Visit any Etisalat branch or apply online on the Etisalat website. You can fill out the porting form by clicking here online and a customer care representative will contact you from Etiaslat.

Enter your Full Name as on your Emirates ID, Mobile number for contact, and Email address. Once you will submit the form, Etisalat customer care representative will contact you and help you to move your number from Du to Etisalat.

MNP Etisalat

If you have visited an Etisalat branch or teller, you should complete the following following documents:

  • PAC Code
  • Emirates ID
  • Copy of passport
  • Choose the best plan for you from Etisalat plans.

Step 3: Complete the number porting process

  • Etisalat will issue you a new SIM card.
  • The number porting process usually takes 2 to 24 hours to complete.
  • Once the number is ported, your old Du SIM will be deactivated.

Now it’s time to activate the SIM card.


Step 4: Final Step after porting a number

Activate new SIM: Follow Etisalat’s instructions after inserting the SIM card into your phone. You will receive the SMS with instructions for balance check, package activation and recharge codes.

If you do not have information on how to activate SIM in the United Arab Emirates, you can see the SIM activation method in the Planuae SIM section. There is no official code from Etisalat or DU to perform SIM card MNP, nor is it required. You can get the PAC Code from DU and transfer the SIM to Etisalat.


No matter which network SIM you are using in the UAE, you can join another network without changing your number. This process is called MNP, which you can do online, but the best way is to visit an Etisalat or DU office.

If you need more telecom information, package information, latest news, visa information or fines information in the UAE, you should bookmark Planuae.

PlanUAE Team
PlanUAE Team

The Planuae Team consists of experts in telecom and consumer services in the UAE. They specialize in comparing plans, uncovering the latest deals, and providing reliable guides to help UAE residents make informed decisions.

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